When is my shipment going to arrive?
The FOB Tracking page can provide up-to-date information on your shipment location.
What payment methods can i use with FOB?
A FOB account is highly recommended if you ship frequently. This offers you negotiated price savings and the opportunity
to pay by monthly invoice. Less frequent shippers can pay by cash or ANOTHER METHOD ACCEPTABLE TO BOTH PARTIES..
What is the maximum size of package i can send?
We will be pleased to advise and arrange carriage of any SIZE OF CARGO for you.
If a FOB time definitely delivery was not delivered by the specified time,
can i request credit from FOB?
In the unlikely event that a Time Definite Delivery misses its scheduled delivery through our fault, you should contact
our customer service department who will arrange agreed compensation for you.
How do i make a loss/damage claim for FOB shipment
that failed to arrive, or was damaged?
If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods
and their packaging as soon as possible. Our “found shipment centers” hold on to items that were not properly addressed or
that became detached from their packaging. It is possible that
they will be able to reunite you with your shipment. If this fails, please contact customer service contact customer service to
file a report. Please note that damage to goods in transit is
frequently the result of inadequate packaging.
I intend to buy some products from an overseas vendor that uses FOB
to ship. Will I have to pay import duty on the items I purchase?
You will have to discuss this with the vendor. It depends on the type of commodity you are purchasing,
the value of the goods, how the vendor labels them for customs purposes and what country you are importing them
into. If customs imposes a charge, FOB will advise you of this extra cost in the first instance, however you are advised
to pay this, whether or not you accept delivery of the goods.
Our company would like to begin exporting products to several countries.
We have no previous experience of this, can FOB advise us?
Absolutely! FOB has unrivaled experience of international shipping. Please contact FOB Sales Team to discuss your needs.